Delivery and Returns

Delivery and Charges

Deliveries are made betweeen 9:30-18:00, Monday to Friday. 

UK Mainland 

Delivery Option £4.95  Up to 10 working days.  (if items are in stock)

UK Offshore, Scottish Highlands, Northern Ireland & Republic Of Ireland

Email: shop@thelittlehouseofgifts.co.uk for a quotation

 

International

We currently do not offer International Delivery Customer may organise their own shipper.
(If using your own shipper, The Little House of Gifts cannot be  held  responsible for loss or damage of goods  while in transit.)

 

RETURNS & EXCHANGES

We are sure that you will be completely satisfied with your purchase from us, however, we also appreciate that there can be slight variations in the appearance of an item that is depicted in a photograph to receiving something into your home. If you find it unsuitable or you’re not entirely satisfied with the item(s);

1. Please notify us within 7 days by telephone of your intention to return the product(s) on 01963 370 010 or email shop@littlehouseofgifts.co.uk.

2. We request that you return products to us unused and in their original packaging.

3. Returned products (with a completed returns form) must reach us within 28 days of the original delivery date.

4. Please ensure that returns are packed and labelled carefully so that they are not lost or damaged in transit.

5. Heavy or particularly fragile goods can also be returned to any of our shops Sherborne or Templecombe please can you contact us for a convenient time for you to drop our item off to make sure we are open. Items must be accompanied by a returns form before a refund or exchange is given. 

6. Delivery charge is non refundable unless the item is damaged.

7. It can take up to 28 days for a return to be processed once we received the item. 

Returning Damaged Items

Replacements for exchange of damaged goods will only be dispatched once the original item has been received at our warehouse

House of Lamps does not give refunds on the following items:

• Items returned after 28 days.

. Delivery Cost

• Items without a completed returns form.

• Damaged items not notified by telephone to us within 7 days.

Returning Goods Purchased In-Store

Goods Purchased in our stores may be exchanged in their original packaging and in resalable condition within 72 hours.

We do not offer refunds on any goods unless they are found to be faulty.

Sale or reduced items are ‘Sold as Seen’ and therefore cannot be returned or exchanged.

This does not affect your statutory rights.